1. What’s Included and Excluded in Every Tour?

The inclusions and exclusions vary by tour. Each tour has its specific set of inclusions and exclusions. Please refer to the individual tour page to see what is specifically included in that tour.

2. What Payment Methods Do You Accept?

We accept various payment methods, including card payments. For more information on acceptable payment methods, please visit our payment information page.

3. What Are Your Cancellation Terms?

Our cancellation terms are standard within the industry. For more information on our cancellation policy, please visit the designated page.

4. What If I Have Special Needs or Requirements?

We strive to cater to all requirements, such as providing wheelchair-friendly accommodation or rooms on the first floor if stairs are a challenge. Please communicate with us in advance about your needs.

5. What Vaccines and Health Requirements Are Needed?

The requirements vary depending on the country and nationality. For the most accurate information, please visit the page specific to your destination and consult the corresponding embassy page for the latest information.

6. What Are the Road Conditions Like?

Most safari parks have bumpy but manageable roads, with some roads being paved. Generally, guests do not view this as a problem.

7. Can I Choose Other Accommodation Than What’s Specified?

Yes, if you have a special preference, let us know, and we will offer alternatives from our vast network of company-owned and partner accommodations. Booking with us allows you to enjoy discounted rates as we have special agreements with our partners.

8. Is Electricity Available 24 Hours in the Lodges and Camps?

Most standard camps and lodges are equipped with generators, so electricity is generally available 24 hours. However, some interruptions may occur but are typically not a significant concern for guests.

9. Will My Mobile/Cellular Phone Work During the Tour?

Yes, though signal strength may vary in different areas.

10. What About My Special Diet and Food Preferences?

We cater to all diets, including vegan, vegetarian, and gluten-free options, among others. Please inform us in advance about your dietary preferences.

11. What Activities Can My Kids Do While on a Safari?

A safari offers an enriching experience for children, allowing them to observe animals in their natural habitat. Some camps and lodges offer amenities for children, such as playrooms and pools, though these are not universally available. We suggest bringing activities that your children enjoy.

12. Is Tipping Required?

Tipping is not required but is recommended. The amount varies by country, but you should tip according to what you feel is appropriate.

These are general FAQ to guide your planning. For detailed information specific to your destination, please visit the corresponding page on our website.